FAQ
Are towels and bed linen included?
Yes, bed linen is included in all our residences. In our residences in Bruges, towels are also included.
Is there reliable free Wi-Fi in the residences?
Yes, all residences offer free wireless internet with a strong signal. Ideal for work or relaxation.
Until when can I cancel free of charge?
Cancellation conditions depend on the rate you booked. If you booked directly through our official website, please contact us directly for more information. If you booked through an online travel agency, tour operator, or travel agent, the conditions in your confirmation email apply, and you should contact them directly.
What are the check-in and check-out times?
Your apartment is available from 3:00 PM on the day of arrival. On the day of departure, we kindly ask you to check out before 10:00 AM to prepare for the next guest(s).
Are utilities such as water, electricity, and gas included in the price?
Yes, all utilities are included in the total price. There are no hidden costs; the price you see is the price you pay.